Loyalty Points Ts&Cs
1. The programme and who can join
- These terms explain how the KendoStar loyalty programme works. By joining the programme, you accept them.
- The programme is run by KendoStar Ltd, 69 Holmfield Road, Blackpool, FY2 9RT, United Kingdom (“KendoStar”, “we”, “us”).
- Membership is free and open to anyone with a KendoStar customer account. Create an account, or sign in to the one you have, and you can start earning straight away.
- Points are personal. One membership per person, linked to the email address of your KendoStar account.
- Points are earned on orders placed on kendostar.com.
- Your balance, every current way to earn, the rewards you can claim and your history are on your loyalty page.
2. How to earn points
| How | Points | When and how often |
|---|---|---|
| Every £1 you spend | 5 | On every order placed with the email address of your KendoStar account. |
| An order that includes an accessory | +300 | Once per order, when the order includes at least one product from our accessories range. Added on top of the points for what you spend. |
| Refer a friend | 1,000 | For each friend who places their first order. See section 5. |
| Your birthday | 500 | Once a year, on your birthday, after you have added your date of birth on your loyalty page. |
| Write a product review with a photo | 500 | For each review with at least one photo, written from the review request email we send after delivery. Up to 5 reviews a month. See section 6. |
| Follow us on Instagram | 100 | Once, started from your loyalty page. |
| Like us on Facebook | 100 | Once, started from your loyalty page. |
| Visit kendostar.com | 10 | Once a week, when you visit while signed in to your account. |
- From time to time we add limited-time ways to earn, for example points for visiting a new product. Your loyalty page always shows the current ways to earn and what each is worth.
- Points from an order are added as pending when you place it, and become available to spend 3 days later, provided the order has not been cancelled or refunded.
- If an order is cancelled, refunded or returned, the points earned on it are removed. For a partial refund, the points are reduced in proportion.
- Points for social media are credited when the action is started from your loyalty page, so that we can link it to your account. Points for reviews are linked to your account through the order the review is about.
- Points are calculated on the value of your order in pounds sterling. If you shop in another currency, your points are worked out on the converted amount.
3. What your points are worth
Every reward is a voucher off a future order on kendostar.com.
| Points | Reward |
|---|---|
| 500 | £5 voucher |
| 1,000 | £10 voucher |
| 2,000 | £20 voucher |
| 5,000 | £50 voucher |
| 10,000 | £100 VIP voucher |
- To claim a reward, choose it on your loyalty page. The points are deducted when you claim it, and your voucher code is shown straight away and kept on your loyalty page.
- Your voucher applies automatically at checkout. You can remove it there and use it on a later order by entering the code.
- Each voucher can be used once, on one order.
- A loyalty voucher can be combined with shipping discounts only. It cannot be used together with another discount code or offer on the same order.
- Voucher values are set in pounds sterling and converted into your currency at checkout.
- If you return or are refunded for an order on which you used a loyalty voucher, the points you spent on that voucher are returned to your account.
4. When points and vouchers expire
Points: every 30 May, any points you earned more than 12 months earlier expire. When you claim a reward, your oldest points are used first, so the points that expire are always the oldest ones you still hold.
Vouchers: a voucher must be used within 6 months of claiming it. It expires at 23:59 UK time on the same date six months after you claimed it. Points spent on a voucher that expires unused are not returned.
Your loyalty page shows your balance at any time. We also send reminder emails before points and vouchers expire, unless you have unsubscribed from our emails.
5. Refer a friend
- Share your personal referral link, which you will find on your loyalty page.
- Your friend gets 10% off their first order over £20, up to £35 off.
- You receive 1,000 points once their order has been placed. Like order points, they are pending for 3 days. If the order is cancelled or refunded, the referral points are removed.
- The offer is for people who have not ordered from KendoStar before.
- Referral links are for friends and people you train with. Referring yourself, for example with a second email address, is not allowed, and neither is posting your link on discount or coupon websites.
6. Points for product reviews
6.1 You earn 500 points for a product review that:
- is written from the review request email we send after your order is delivered;
- is about a product from that order;
- includes at least one photo, taken by you, of that product; and
- is at least 50 characters long.
6.2 Reviews written using the “Write a review” button on a product page, imported reviews and reviews with a video but no photo do not earn points.
6.3 The points are the same whatever rating you give and whatever opinion you express. We never ask for a positive review in return for points.
6.4 Points for a review are pending for 3 days before you can use them. You can earn points for up to 5 reviews per month.
6.5 If you delete your review, or we remove it because it breaks the rules on our How we collect reviews page, the points for it are removed. We never remove a review or its points because of its rating or opinion.
6.6 If you add a photo to a review that did not have one, the review earns points once it meets every condition in 6.1.
6.7 Points earned for reviews follow the rest of these Ts&Cs, including the rules on expiry.
7. Fair use
- Points and vouchers have no cash value. They cannot be exchanged for money, transferred to another person, combined between accounts or sold.
- We may correct points awarded by mistake, and we may withhold or remove points, cancel vouchers, or suspend or close a membership where the programme is misused, for example through multiple accounts, self-referrals or orders placed to collect points and then returned.
- If you close your KendoStar account, any unused points and vouchers are cancelled.
8. Changes to the programme
We may change these terms, the ways to earn and the value of rewards, or end the programme. Changes are published on this page with a new date.
Nothing in these terms affects your statutory rights.
9. Emails about your points
As a member, we email you about your points: a welcome when you join, a regular balance update, when a reward becomes available, your birthday points, and reminders before points or vouchers expire. You can unsubscribe at any time with the link at the bottom of every email.
10. Your data
We use your details to run your membership, as described in our privacy policy. The programme runs on LoyaltyLion, which processes your points data on our behalf.
11. Questions
If points look wrong, check the history on your loyalty page first, as points from an order placed in the last 3 days are still pending. If something still looks wrong, contact us at mail@kendostar.com with your order number and we will look into it.
Last updated: 22 October 2026
