Every order placed 1 September – 31 October 2026 · 30 days from the day it arrives

What the policy covers

  • Any reason

    Changed your mind, wrong size, wrong feel, or something is genuinely wrong. You never have to justify it, and the reason is never why we say no.

  • Every product

    Bogu, uniforms, shinai, accessories — even the custom pieces too. Order-made bogu, built to your own measurements. Outlet items. Nobody takes those back. We are.

  • 30 days from arrival

    If your bogu is made to order and takes weeks to reach you, the clock starts when it lands. You'll have plenty of time to make sure of the quality.

How it works

The entire process takes just 4 steps.

  1. 1

    Tell us

    Fill in the returns form: your order number, what happened, and photos.

  2. 2
    Within 7 days

    We reply

    We come back with what we propose: a replacement, an exchange, or a refund.

  3. 3

    Send it back

    Only once you have agreed. Tracked, to the address we give you.

  4. 4

    Sorted

    We check it in, then your refund or replacement goes out within 7 days.

The only condition

You pay to post the item back to us. Of course in case the item was faulty, or we sent you the wrong product, the return cost is on us. Otherwise, the cost of returning the item is yours to settle. And we always pay to send the replacement out to you, wherever you are.

Possible solutions

  • A replacement

    The same thing again, new. Usually the answer when something is genuinely faulty and you still want it.

  • An exchange

    Something different instead. Usually the answer when it is a fit problem. We settle any price difference before you post anything.

  • A refund

    Your money back, to the way you paid, in the same currency.

We decide which one — case by case, on what actually happened

And sometimes there is a better answer than these three — a repair, for instance. If there is, we will propose that instead. We also decide whether we need the whole set back or just the piece that is the problem.

Current best deals

View all

  • For ten years, we’ve built KendoStar around two things: industry-leading equipment and unbeatable service. In all that time, the number of people who have come back to us genuinely unhappy with what we’ve provided is incredibly small. So I think it’s time we put our money where our mouth is.


    Buy it. Try it. Do Keiko in it.
    If it’s not right for you, you have 30 days to tell us, and we’ll sort it.


    Andy Fisher · KendoStar

FAQ

Do you really accept ANY reason?

Yes. We just ask what is wrong so that we can pick the right fix, not to decide whether you qualify.

Does this cover custom and made-to-order bogu?

Yes. Order-made bogu built to your own measurements is included, and that is the part nobody else offers.

What if I have worn it?

You are meant to have. You cannot know whether a men fits until you have worn it and been hit in it. There is no condition test here.

My shinai broke — is that covered?

Yes. Shinai are included.

How much will it cost me to send it back?

It depends where it is going, and we tell you when we reply. And to be honest, this is the part that may exceed the value of the product in certain cases. But you pay nothing at all if the item was faulty or we sent you the wrong thing.

Can I get my money back rather than a replacement?

Which of the three outcomes we propose is decided by us case by case.

I paid in euros — what do I get back?

Euros, and the same amount you paid. Exchange rates moving in the meantime do not change what reaches you.

When do my 30 days start?

On the day your order arrives, not the day you placed it.

My order is from before 1 September — am I covered?

Orders placed before 1 September 2026, or after 31 October 2026, are covered by our standard returns policy.

What if I am outside the 30 days?

That is a warranty matter, and it is handled exactly as it always has been. Get in touch in the normal way.

Do you want to submit a return?

Tell us what happened and we will come back within 7 days.

Start a returnRead the full policy